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During this unprecedented time, we recognize the impact the novel coronavirus (COVID-19) is having on much of our daily lives. The health and safety of our employees, customers, and communities is always our top priority.

Alabama Wastewater wants to assure our customers and the communities we serve that we will continue our operations throughout the duration of this public health crisis. Our operations personnel will continue their work to keep the wastewater systems operating reliably and will be responsive to any service needs that may arise.

Any needs for service should be directed to us at 877-453-3268.

As this public health crisis continues to evolve, we will strive to keep our customers informed and work to be responsive to our customer’s and community’s needs.
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Payment Terms

A non-payment penalty of twelve point five percent (12.5%) of the monthly charge will be due after the due date shown on the bill (typically the 15th of the month). It is your responsibility to ensure that your payment arrives by the due date. Late penalties are processed on the day after the due date and will only be adjusted in the event of an extraordinary circumstance.

Credit Card payments can be made at any time through our online portal. If you choose to pay with Credit Card, a 3% Convenience Fee will be added to your total. We also offer an ACH Bank Draft service free of charge.

Alabama Wastewater reserves the right to disconnect service if payment is not received within 30 days of the due date. Delinquent customers will be notified via Certified Mail of the time they have to settle their account before they risk disconnection. No service shall be reconnected if discontinued for non-payment (or any other valid reason) until all charges have been paid, including disconnection and reconnection fees. The disconnection fee is $45 and the reconnection fee is $30.

Service under any application may be discontinued for the following reasons:

1. Non-payment of bill
2. For misrepresentation in the application
3. For adding to the property or fixtures without notice to the Utility
4. For tampering with any service pipe, tank, control system, filter or any other facilities of the Utility in any way whatsoever
5. For violation of any rules of the Utility
6. For disconnecting or re-connecting service by any party, other than a duly authorized agent of the Utility, without the consent of the Utility

A check returned by the bank will incur a fee of $25.00.

Access Fee

The owner of each property parcel which is provided a service connection when the sewer system is built, will be required to pay a monthly sewer access fee of $10.00. This fee will be due each month on the 15th, for owners of record, as of the 1st of the month. A non-payment penalty of twelve point five percent (12.5%) of the monthly charge will be due after the due date shown on the bill. Alabama Wastewater reserves the right to place liens on properties with sufficiently delinquent sewer access fees.

Pretreatment Requirements

For all sewage connections the Utility reserves the right to require any non-residential user to provide special pre-treatment for any high strength effluent before discharge into its sewage system. The Utility may, upon the basis of recognized engineering standards and treatment costs, increase the rate charged to cover the cost of treatment of high strength effluent or industrial waste, and may impose recognized engineering standards as to the maximum size of solids and constituents in such waste discharged into its sewage system.

System Abuse

If excessive volumes of sewage are received, the Utility may require the Customer to monitor flow volume and increase surge holding capacity at the Customer's expense. All customers will be required to follow the Do's and Don'ts list for an Effluent collection system, supplied to them by the Utility. These requirements prohibit the flushing of any toxic chemicals that kill tank bacteria, and disposal of an excessive amount of grease, pet hair, or non-biodegradeable products, among other things.

Terms of Service

The Utility shall maintain all tanks, control systems and service lines required to provide sewer service on the Customer's premises. The Customer must execute an agreement granting an easement to the Utility for maintenance of the sewer system. The Utility's responsibility for maintenance begins at the point of entry to the tank via the inlet tee. The building plumbing and Building Outfall Line are the responsibility of and shall be maintained by the Customer.

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851 Aviation Parkway
Smyrna, TN 37167

Utility Customer Care: 888.3.ADENUS
Maintenance Hotline: 877.453.3268